Return Policy
At Jodha, we are committed to ensuring your satisfaction with every purchase you make from us. Our Exchange, Return, and Refund Policy are designed to provide you with peace of mind and a hassle-free experience in case you need to make any changes to your order. We believe in transparency and fairness, and our policies reflect our dedication to customer satisfaction.
- Exchange Policy:
We understand that sometimes, despite our best efforts, a product may not meet your expectations or requirements. In such cases, we offer an easy exchange process to ensure you find the perfect piece for your home. Here are the key points of our Exchange Policy:
- Eligibility: You are eligible for an exchange if you received a damaged or defective product, or if the product received is different from what you ordered.
- Timeframe: Please notify us of any exchange requests within 7 days of receiving your order. We will not accept exchange requests beyond this timeframe.
- Procedure: To initiate an exchange, please contact our customer service team via email at business@jodhafurniture.com or call us at +91 98955 99002 Provide your order details, along with photographs of the product highlighting the issue.
- Verification: Our team will assess your request and verify the issue raised. Once verified, we will arrange for the exchange of the product at no additional cost to you.
- Conditions: The product must be unused, in its original packaging, and accompanied by the original receipt or proof of purchase. We reserve the right to refuse an exchange if the product does not meet these conditions.
- Return Policy:
- While we strive to deliver top-quality products, we understand that circumstances may arise where you need to return your purchase. Our Return Policy is designed to address such situations efficiently and fairly. Here are the key points:
- Eligibility: You may request a return if you are dissatisfied with the product for any reason other than damage, defect, or incorrect delivery.
- Timeframe: Please notify us of your return request within 7 days of receiving your order. Returns requested after this period will not be accepted.
- Procedure: To initiate a return, please contact our customer service team via email or phone with your order details. You will be provided with instructions on how to return the product.
- Refund Process: Once we receive the returned product and verify its condition, we will process your refund within 7-10 business days. The refund will be issued to the original payment method used for the purchase.
- Conditions: The product must be unused, in its original packaging, and accompanied by the original receipt or proof of purchase. We reserve the right to refuse a return if the product does not meet these conditions. Return shipping costs are the responsibility of the customer unless the return is due to a mistake on our part.
- Refund Policy:
- We understand that there may be instances where you decide to cancel your order before it is delivered or if a return is not feasible. In such cases, we offer a straightforward refund process. Here's what you need to know:
- Cancellation: You may cancel your order before it has been shipped for a full refund. Once the order has been shipped, our standard return policy applies.
- Refund Process: If your return request is approved and the product meets our return criteria, we will initiate the refund process. Refunds will be processed within 7-10 business days and issued to the original payment method used for the purchase.
- Non-Refundable Items: Certain items, such as custom-made or personalized products, may not be eligible for a refund unless they are damaged or defective.
Contact Information:
If you have any questions or concerns regarding our Exchange, Return, and Refund Policy, please feel free to contact us:
Email: business@jodhafurniture.com
Phone: +91 98955 99002
Address: Jodha, 8th Cross, Street B, Ambikapuram Rd, Panampilly Nagar, Ernakulam, Kerala 682036
